Last updated: 08-10-2025
1. Information We Collect
To provide a seamless service experience, we collect information you provide directly to us when you create an account, book a service, or contact customer support.
- Personal Information: Your name, email address, phone number, and physical address.
- Payment Information: Your payment details are processed securely by our third-party payment gateway partners. We do not store your full credit card information on our servers.
- Service & Location Data: Details of the services you book, your booking history, and your location to connect you with nearby professionals.
- Communications: Records of your communication with service providers through our platform and with our support team.
- User-Generated Content: Reviews, ratings, and feedback you provide about services and providers.
2. How We Use Your Information
- To Provide and Improve Our Services: We use your information to operate, maintain, and enhance our platform, including personalizing your experience with relevant service recommendations.
- To Process Payments and Bookings: To facilitate secure transactions and confirm your service appointments.
- To Communicate With You: To send booking confirmations, service updates, and respond to your support requests.
- For Marketing Purposes: To send you promotional materials and special offers, but only with your explicit consent. You can opt-out at any time.
- To Ensure Platform Safety: To verify accounts, prevent fraud, and enforce our Terms and Conditions.
- For Analytics and Research: To understand user behavior and improve our service offerings and platform functionality.
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We share necessary details (like your name, address, and service requirements) with the professionals you book to enable them to perform the service.
- With Payment Processors: To securely process your payments for booked services.
- For Legal Reasons: We may share information if required by law, to protect our rights, or in response to a valid legal request.
- With Your Explicit Consent: We may share information with third parties for other purposes, but only when we have your direct permission.
4. Data Security
We implement industry-standard security measures, including encryption and access controls, to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze usage patterns, and provide personalized content.
6. Your Rights
- Access and Update: You can access and update your personal information through your account settings.
- Deletion: You have the right to request the deletion of your account and associated data, subject to legal and contractual retention requirements.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.
- Data Portability: You can request a copy of your personal data in a machine-readable format.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide you with services and comply with our legal obligations. You may request deletion of your account at any time.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or in-app notifications.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our Contact Page or via customer support.